Privacy policy pursuant to Art. 13 GDPR

We are pleased that you have taken an interest in our company and our website.

We place a lot of importance on data protection as well as your personal privacy. This section provides information on the collection and use of personal data.

Collection of personal data

Personal data are information that can be used to identify someone; that is, details that can be traced back to an individual. This includes your name, e-mail address or telephone number. Personal data also include information about personal preferences, hobbies, memberships or website browsing history.

As a rule, you can visit all Gustav Hensel GmbH & Co. KG internet pages without entering any personal information. If a scenario arises which requires you to enter your name, address or other personal data, you will be notified of this beforehand. Your personal usage data are used to improve the service of Gustav Hensel GmbH & Co. KG and make it as comfortable and convenient as possible.

If you decide to give Gustav Hensel GmbH & Co. KG your personal data over the internet, for instance for the purpose of correspondence or placing an order, these data will be carefully processed in accordance with the strict provisions of the General Data Protection Regulation (GDPR) in conjunction with the new German Federal Data Protection Act (BDSG-neu).

When you access its internet pages, Gustav Hensel GmbH & Co. KG receives usage data, which are saved for backup purposes and could potentially allow personal identification (e.g. IP address, date, time and pages visited). These data are analysed by Gustav Hensel GmbH & Co. KG to understand user behaviour and generate statistics. All measures undertaken comply with the stringent security standards of the German Teleservices Data Protection Act (TDDSG) and the German Data Protection Ordinance for Telecommunications Companies (TDSV). No exploitation of personal data occurs. We reserve the right to conduct statistical evaluations of anonymised data sets.

General information: Responsible parties and your rights

Protection of your data is very important to us. With this privacy policy, we want to give you the following information concerning the processing of your personal data.

The party responsible for data processing

The party responsible for data processing is:

Gustav Hensel GmbH & Co. KG
Gustav-Hensel-Str. 6
D-57368 Lennestadt, Germany
Phone: +49 (0) 2723/609-0
Fax: +49 (0) 2723/60052

You will find more information on our company, about authorised representatives and additional contact options at

Our data protection officer

We have appointed a data protection officer for our company.

Gustav Hensel GmbH & Co. KG
Mr Ralf Cordes
Gustav-Hensel-Str. 6
D-57368 Lennestadt, Germany
Telephone: +49 (0) 2723/609-0
Fax: +49 (0) 2723/60052

Your rights

Within the framework of the legal provisions, every data subject has the right of access according to Art. 15 GDPR, the right to rectification according to Art. 16 GDPR, the right to erasure according to Art. 17 GDPR, the right to restriction of processing according to Art. 18 GDPR and the right to data portability according to Art. 20 GDPR. Claims can only be asserted within the legal framework.

If data are processed based on your consent, you can withdraw your consent at any time with future effect without providing a reason. The lawfulness of processing prior to the time of withdrawal shall remain unaffected.

Insofar as data have been processed based on our legitimate interests within the meaning of Art. 6(1) Sentence 1 lit. f GDPR, you also have the right to object to the processing of data at any time so long as we do not demonstrate compelling legitimate reasons for the processing that override your interests, rights and freedoms or further processing that serves to establish, exercise or defend against legal claims on our behalf.

The respective, relevant legal basis for processing is indicated below.

Right to lodge a complaint

You have the right to lodge a complaint with data protection authorities at any time. Should you believe that your personal data have not been processed in compliance with data protection laws, we would respectfully like to request that you contact us or our data protection officer.

Up-dating and changes to this privacy policy

This privacy policy is currently valid and was updated as of June 2020. It may become necessary to change this privacy policy due to the further development of our website or offers on it or due to changes in legal or official requirements. You can access and print out the respective current privacy policy on the website at any time at

General privacy information for visitors to the homepage

This privacy information applies to the processing of data on the website.

Which data are processed?

When visiting our website

When you access and visit our website, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a log file. The following information is recorded without you doing anything and is stored until it is automatically deleted, generally after one week:

In addition, we use our website cookies, analysis services, other tools and plug-ins when visiting our website (see “Special notes on cookies and analysis tools”)

Transfer of data/h4>

Your personal data will not be transferred to third parties for purposes other than those listed below. We will only transfer your personal data to third parties if and to the extent:

Data security

When you visit our website, we use the common SSL protocol (secure socket layer) together with the highest encryption level supported by your browser. This is generally 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3.0 technology. You can recognise whether the connection to an individual page on our website is encrypted by the depiction of a closed key or closed lock symbol in the lower status bar of your browser.

We also use appropriate technical and organisational security measures to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction and against unauthorised access by third parties. We are constantly improving our security measures in accordance with technological developments.

3D configurator ENYGUIDE online

Distribution boards made from Mi and Enystar boxes can be planned with the ENYGUIDE configurator. In order to do so, the data are stored for each order. You have the option to register. In order to do so, a password-protected access is set up for each customer. The data collected as part of registration are only used for the purpose of signing in to ENYGUIDE (Legal basis: Art. 6(1) lit. B GDPR). Planned projects can be viewed and developed further via ENYGUIDE. Your data is stored on our servers and not transferred to third parties.
Please take care to keep your password confidential in order to prevent improper use and make sure that your data is kept up-to-date for your own sake. You are responsible for all actions taken under your user name to the extent you are liable for them.

If you forget your access data, we will process your e-mail address so that we can send you new access data.

Creating a user profile is optional. All planning can also be done without registration, however, in this case, not all programme functions are available.
If you place an order over the ELBRIDGE interface, your information will be passed on to the service provider and electrical wholesalers.

3D configurator ENYGUIDE offline

With the ENYGUIDE configurator – offline, you have the opportunity to plan distribution boxes made from Mi or Enystar boxes. As a general rule it is not necessary to provide personal data as part of the software download. Nevertheless data such as the IP address of the requesting computer, the date and time of access, the name and URL of accessed data will be collected. The data collected as part of the download will only be collected for the purposes of traceability, the update service and compliance with the terms and conditions of use (Legal basis: Art. 6(1) lit. b and lit. f GDPR).

Special privacy information for visitors to the homepage: Cookies, analysis tools/trackers, plug-ins


Gustav Hensel GmbH & Co. KG uses cookies. Cookies are pieces of information that are transferred back to the server on your next visit to the website. They can only be read by the server that set them originally.
On the one hand, they serve to improve user friendliness of websites and thereby benefit the user (for instance by saving login data). On the other hand, they serve to collect statistical data about website usage and analyse them with the aim of improving the offering. Users can influence the way cookies are used. Most browsers are set to automatically accept cookies. However, this function can be disabled in the browser at any time. You can set your browser to display a notification as soon as cookies are sent.

Analysis/tracking tools

The tracking measures listed below and used by us are only carried out in accordance with your consent based on Art. 6(1) Sentence 1 lit. a GDPR. By using such tracking measures, we want to ensure that our website has a needs-based layout and that it is constantly optimised. We also use tracking measures to collect statistical data about website usage and to evaluate them for the purpose of optimising our offerings for you. The respective data processing purposes and data categories can be found in the informative texts for the relevant tracking tools.

Google Analytics

We use Google Analytics, a web analysis service from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland for the purposes of a needs-based design and for the on-going optimisation of our website. We also use tracking measures to collect statistical data about website usage and to evaluate them for the purpose of optimising our offerings for you. We only carry out this processing on the basis of the consent you grant to us (see above under “Cookies”).

Google Analytics creates user profiles that have been pseudonymised for us. The information generated by the Google Analytics cookie about your use of this website, such as:

will be transferred to a Google server and saved there. This information is used to evaluate the use of the website, to compile reports about website activities and to perform additional services associated with the use of the website and the internet for the purposes of market research and the need-based design of this website. This information is also transferred to third parties if this is legally required or if third parties are contracted to process this data. Your IP address will never be linked with other data from Google. The IP addresses are anonymised, so that it is not possible to assign them to anyone.

You can prohibit the installation of cookies with the appropriate settings on your browser software at any time, even after granting your consent; however, we would like to point out that in this case, you may not be able to fully use all of the functions on this website.

Furthermore you can prohibit the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing a browser add-on (

Instead of a browser add-on, especially with browsers on mobile devices, you can also prohibit the collection by Google Analytics by clicking on this link ( Doing so places an opt-out cookie, which prevents your data from being collected in the future when you visit this website. The opt-out cookie is only valid in this browser and only for our website and resides on your device. If you delete cookies in this browser, you have to place the opt-out cookie again.

You can find more privacy information in connection with Google Analytics in the Google Analytics help (

Google has submitted to the EU-US Privacy Shield,

Links to other websites and social media

The web pages of Gustav Hensel GmbH & Co. KG may contain links to other websites. Gustav Hensel GmbH & Co. KG has no influence on the editorial content of external websites or on whether their operators comply with data protection regulations.

Our web pages contains links and plugins for social media networks, specifically Facebook, Twitter and Youtube. Please take into account their data protection policies when using these services.

Duration of storage

We will store your data for as long as necessary to achieve the processing purposes. If you are working with the ENYGUIDE online version as a registered user, your data will be stored until you withdraw your consent.